Privacy Policy for Chai 2002

Last Updated: November 23, 2025

Chai 2002 (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding that information. This policy applies to all visitors of our website, including those who submit a franchise application through our online form.

1. Information We Collect

We collect information in two ways:
(A) Information you provide directly, and
(B) Information collected automatically through cookies and similar technologies.

A. Information You Provide Directly

When you submit a franchise application or contact us, we may collect the following information:

• Identity Information (e.g., your full name)

• Contact Information (e.g., email address, phone number)

• Business or Application Details (information you voluntarily share about your interest in a franchise, background, suitability, or operational capabilities)

• Any other information you choose to include in your message or form submission

We do not collect payment information, account credentials, or sensitive personal data on our website.

B. Information Collected Automatically

When you visit our website, we may collect:

• Device and browser information

• IP address and general location (approximate, not precise)

• Pages viewed, session duration, and site interactions

• Referring websites or search terms

This may occur through:

• Cookies and local storage

• Analytics tools (e.g., first-party or third-party analytics)

• Embedded third-party scripts or integrations

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may impact website functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

A. Processing Franchise Applications

• Reviewing your submitted application

• Communicating with you regarding your inquiry, suitability, or next steps

• Conducting preliminary due-diligence assessments

• Maintaining internal records of applicants

B. Operating and Improving Our Website

• Monitoring site performance and analytics

• Enhancing user experience

• Ensuring security and detecting fraudulent or abusive activity

C. Legal Compliance

• Responding to lawful requests by authorities

• Maintaining records as required by applicable regulations

We do not use your information for marketing unless you explicitly opt into such communications.

3. Information Sharing

We do not sell your personal information.
We may share your information only in the following limited circumstances:

A. Authorized Service Providers

We may use trusted third-party vendors who assist with website hosting, analytics, form handling, or communication. These providers are contractually required to protect your data and use it only for the services we request.

B. Legal or Protection Requirements

We may disclose information if required by law, court order, or a government request, or when necessary to protect our rights, operations, or users.

C. Business Transitions

In the unlikely event of a merger, acquisition, or similar event, your information may be transferred as part of normal business continuity, subject to the same privacy protections.

4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, including:

• Evaluating franchise applications

• Maintaining internal business records

• Complying with legal obligations

After retention periods expire, we securely delete or anonymize the information.

5. Your Rights

Depending on your jurisdiction, you may have certain rights over your personal data, including:

• Right to access the information we hold about you

• Right to correction if your information is inaccurate

• Right to request deletion, where applicable

• Right to withdraw consent to communications

• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, contact us using the details below.

6. Security

We use reasonable technical and organizational measures to safeguard your information against loss, misuse, unauthorized access, or disclosure. However, no method of transmission over the internet is 100% secure.

7. Children’s Privacy

Our website is not intended for minors under the age of 18, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us for prompt removal.

8. International Visitors

Our website may be accessible globally, but Chai 2002 primarily operates within India. By using our site, you consent to the processing of your information in accordance with Indian data protection practices.

9. Updates to This Policy

We may update this Privacy Policy as our operations or legal obligations evolve. We will revise the “Last Updated” date at the top of the page. Significant changes may be communicated through a notice on our website.

10. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, you can contact us at:

Chai 2002
Email: hello@chai2002.com
Address: Prime Plaza, Opposite Oncquest Laboratories, Munshi Pulia, Sector 16, Indira Nagar, Lucknow, Uttar Pradesh, India 226015